Regional Service Operations Manager

2 weeks ago

Lucknow, Uttar Pradesh, India Maruti Suzuki India Limited Full time

At Maruti Suzuki India Limited, we have been a driving force in the automotive sector for over four decades. Our commitment to excellence has positioned us as a leader in the market, producing over 2 million vehicles annually. We believe in the power of small cars paving the way for a significant future.

We are currently seeking a Territory Service Manager to join our dynamic team. This full-time position is ideal for individuals who are eager to make a meaningful impact in the automotive industry.

Key Responsibilities:

1. Business Development Initiatives

  • Collaborating with service centers to enhance key performance indicators such as Periodic Maintenance and Load growth.
  • Supporting dealerships in minimizing inefficiencies, thereby improving turnaround time and boosting service-to-sales ratios.
  • Conducting thorough analysis of workshop data to monitor trends and improve customer retention through innovative service strategies.

2. Technical Responsibilities

  • Addressing critical customer concerns and technical challenges within the territory.
  • Overseeing technical campaigns and product recalls.
  • Providing feedback on product performance to the Head Office.
  • Enhancing customer satisfaction through the implementation of Service Assurance Standards in workshops.
  • Aiding dealerships in streamlining processes and systems.

Qualifications:

A Bachelor’s degree in Engineering (B.E/B.Tech) with a focus on Mechanical, Automobile, or Electronics & Electrical disciplines.

Experience:

2 to 7 years of relevant experience in the automotive service sector.

Technical Skills:

  • Proficiency in the latest tools and technologies, including their application and implementation.
  • Strong financial understanding, including financial statements, working capital, and profitability.
  • Skills in channel and dealer management, along with effective business partnering.
  • Expertise in territory mapping and customer/data analytics.

Behavioral Skills:

  • Ability to meet targets and handle pressure effectively.
  • Strong communication, negotiation, and influential skills.
  • A sense of accountability and responsibility.
  • Creativity, innovation, and problem-solving capabilities.

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