Technical Support Specialist for Alexa Enterprise Partners
2 days ago
Alexa Enterprise Support Team is seeking a skilled engineer to support developer coding and implementation issues. The selected candidate will be responsible for troubleshooting and resolving technical problems, advocating within Amazon for Alexa partners, and driving projects that improve technical support-related services.
About the Role:
This role involves working directly with managed and enterprise partners to troubleshoot and resolve technical issues. You will interact with both external partners and internal teams via various communication channels to drive solutions that meet developer needs. Your key responsibilities include:
- Collaborating with external partners to understand how Alexa skills are built and seeking solutions to technical issues.
- Offering partnership to your enterprise support colleagues and partnering with other teams as a subject matter expert in technical contact topics.
- Driving projects that improve technical support-related services, creating support materials for developers, and reviewing/maintaining technical documentation.
A Day in the Life:
Your time will be split between resolving technical developer queries via a ticketing system and scheduled calls. You will engage with enterprise partners by holding office hours and interact with a team located across the United States, Europe, and India with various business and technical backgrounds.
About the Team:
The Alexa Enterprise Support team operates globally, and you will be part of the North American-focused team. We operate on a business and technical side, speaking multiple supported Alexa languages. You will be the voice of our partners and have a direct impact on their experience.
Requirements:
To succeed in this role, you must have 1+ years of software development or technical support experience. Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP) and proficiency in oral and written Mandarin and English are also required. A Bachelor's degree in computer science, engineering, mathematics, or equivalent is preferred.
Estimated Salary:
$100,000 - $120,000 per year.
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