
Technical Support Specialist for Alexa Enterprise
2 days ago
**Job Overview**
We are seeking a skilled Technical Support Specialist to join our Alexa Enterprise Support team. As a member of this team, you will be responsible for providing exceptional support to our partners and ensuring their technical needs are met.
**About the Role**
In this role, you will work closely with our managed and enterprise partners to troubleshoot and resolve technical issues related to Alexa skills development. You will also partner with internal teams to drive solutions that meet developer needs.
**Key Responsibilities**
- Work with external partners to understand how Alexa skills are built and identify solutions to various technical issues.
- Collaborate with enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
- Drive projects that improve technical support-related services and create support materials for developers.
- Review and maintain technical documentation.
**A Day in the Life**
Your time will be split between resolving technical developer queries via a ticketing system and scheduled calls. You will also engage with enterprise partners by holding office hours.
**About the Team**
The Alexa Enterprise Support team operates globally, with locations across the United States, Europe, and India. As a member of this team, you will be part of a diverse group with a variety of business and technical backgrounds.
**What We Offer**
We offer a competitive salary of $85,000 - $110,000 per year, depending on experience. Additionally, you will have access to professional development opportunities and a dynamic work environment.
**Requirements**
- 1+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Proficiency in programming/scripting languages (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, PHP)
- Fluency in oral and written Mandarin and English
**Preferred Qualifications**
- Bachelor's degree in computer science, engineering, mathematics, or equivalent
-
Bengaluru, Karnataka, India myGwork Full timeThis is a highly rewarding opportunity to lead a new team from scratch and build state-of-the-art ML experiences for Alexa Enterprise use-cases. You will own the complete software development lifecycle, guiding a team of skilled engineers to architect and develop technical solutions that meet business needs.Alexa Enterprise Products is looking for a...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeCompany OverviewWe are ADCI - Karnataka, a startup at the forefront of innovation in the technology sector. Our mission is to deliver cutting-edge solutions that transform industries and improve lives.Salary RangeThe estimated salary for this position is $180,000 - $220,000 per year, depending on experience and qualifications.Job DescriptionAs a Technical...
-
Bengaluru, Karnataka, India myGwork Full timeAbout the RoleWe are seeking a highly skilled Technical Lead to join our team at myGwork, an inclusive employer and member of the largest global LGBTQ+ business community platform. As a key member of our team, you will be responsible for leading the development of Tier-1 Connectivity services for Alexa Cloud that enable connectivity between Alexa-enabled...
-
Chief Alexa Solutions Architect
2 days ago
Bengaluru, Karnataka, India myGwork Full timeAbout the RoleAs a Chief Alexa Solutions Architect, you will be responsible for leading the design and development of innovative solutions that meet the needs of hospitality and out-of-home segments.Key Responsibilities:Define the strategy and roadmap for the Alexa Enterprise Billing teamHire and develop a strong and well-balanced teamWork across the...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Oracle Full timeOracle Cerner is a leading provider of innovative healthcare solutions, and we are seeking a skilled Technical Support Specialist to join our team. This role offers a unique opportunity to work with cutting-edge technology and provide exceptional support to our internal customers.The successful candidate will serve as the first point of contact for technical...
-
Bengaluru, Karnataka, India myGwork Full timeThis role is part of the Amazon team, a member of myGwork – the largest global platform for the LGBTQ+ business community. About the JobWe are looking for a skilled Quality Assurance Engineer to join our team in creating and innovating with Alexa Voice Services.You will build software that enables Alexa's capabilities across various devices, working...
-
Senior Enterprise Support Specialist
2 months ago
Bengaluru, Karnataka, India NETSACH GLOBAL Full timeJoin NETSACH GLOBAL as a Senior Enterprise Support SpecialistGreetings from NETSACH - A Cyber Security CompanyJob Title: Senior Enterprise Support SpecialistJob Type: ContractThe Enterprise Support System (ESS) is a critical component of our organization, encompassing the systems that support core business functions within the enterprise. As a Senior...
-
Bengaluru, Karnataka, India myGwork Full timeAbout the Role: We are seeking a skilled Cloud Architect to lead the development of Tier-1 Connectivity services, enabling seamless communication between Alexa-enabled devices and Alexa Cloud.Job Description: As a Senior Software Development Engineer, you will be responsible for designing, developing, testing, and deploying cross-team projects. You will work...
-
Enterprise IT Support Specialist
2 weeks ago
Bengaluru, Karnataka, India ITC Infotech Full timeAbout the RoleWe are seeking a highly skilled Enterprise IT Support Specialist to join our team at ITC Infotech. This is an exciting opportunity for someone looking to take their career to the next level in IT support.
-
Bengaluru, Karnataka, India myGwork Full timeThis is an exciting opportunity to join the Amazon team as a Technical Software Quality Assurance Specialist, working on the Alexa Voice Service (AVS) team. With over 4 years of quality assurance engineering experience, you will be responsible for creating and documenting test plans for end-to-end user scenarios, deploying services through test and...
-
Technical Support and Product Specialist
2 weeks ago
Bengaluru, Karnataka, India Diligent Full timeAbout DiligentWe are a software company dedicated to empowering leaders with technology, insights, and connections to drive greater impact and accountability.Our world-changing idea is to make the world a more sustainable, equitable and better place. We have teams all over the world and growing, maintaining and promoting a diverse team is a top priority for...
-
Bengaluru, Karnataka, India Clarizen Full timeCompany OverviewAt Clarizen, we empower organizations to drive business growth by delivering innovative solutions that streamline work and resource management. Our mission is to build a future of connected work, from ideas to impact.We provide the industry's most comprehensive portfolio of products and services, designed to support strategic planning,...
-
Bengaluru, Karnataka, India myGwork Full timeAbout the Role\helpers of transformative solutions that empower partners to innovate and launch exceptional products seamlessly. We are a fast-paced team that thrives in a challenging environment.">">This is an opportunity to join our inclusive employer, myGwork, as a Technical Program Manager for Partner Support & Services, Alexa Enterprise. As part of this...
-
Enterprise Wi-Fi Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Cambium Networks Full timeAt Cambium Networks, we're seeking a highly skilled Enterprise Wi-Fi Support Specialist to join our team. This role is ideal for an experienced professional with a strong background in wireless networking technologies and excellent customer service skills.About the RoleThis position is focused on ensuring that our enterprise-level customers have a positive...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeUnlock Your Potential as a Sr. TPM at ADCI - Karnataka\rAlexa International Tech is seeking an exceptional Sr. Technical Program Manager to join our team in Karnataka.\rAs the chosen candidate, you will be responsible for driving large-scale customer-impacting programs and influencing technical strategy across science and engineering on behalf of...
-
Smart Home Innovator
2 days ago
Bengaluru, Karnataka, India myGwork Full timeAs a key member of the Alexa Smart Home team at Amazon, you will play a pivotal role in shaping the future of smart home devices. With our focus on making Alexa the user interface for the home, we aim to create an intelligent and indispensable companion that enhances customers' experience.The Alexa Connect Kit team offers managed services to enable device...
-
Technical Support Specialist
3 days ago
Bengaluru, Karnataka, India Informatica Full timeWe're seeking a highly skilled Product Specialist to join our team in Bangalore. This role involves troubleshooting complex technical problems, proposing probable fixes, and working with the customer and Informatica development to resolve technical roadblocks.About UsInformatica is a leader in enterprise AI-powered cloud data management, bringing data and AI...
-
Enterprise Technical Support Expert
2 weeks ago
Bengaluru, Karnataka, India OpenText Full timeSenior Technical Support SpecialistWe are seeking an experienced Senior Technical Support Specialist to join our team at OpenText. In this role, you will provide exceptional technical support on our products and work closely with customers to resolve complex technical issues.About the Role:This is a senior-level position that requires a strong understanding...
-
Alexa Excellence Software Development Leader
2 days ago
Bengaluru, Karnataka, India myGwork Full timeDiscover the Future of Voice-Forward Experience Welcome to the Alexa Excellence Team in Bangalore, where innovation meets customer obsession. We're seeking a talented software development leader to join our mission to revolutionize voice control.Alexa is the Amazon service powering Echo devices, Fire TV, tablets, and more. Our team operates programs to...
-
Technical Lead for Alexa Speech AI Solutions
2 days ago
Bengaluru, Karnataka, India myGwork Full timeAbout MyGworkMyGwork is an inclusive employer and a member of the LGBTQ+ business community. As a pioneer in speech AI, we're committed to creating innovative solutions that empower individuals worldwide.Job OverviewWe're seeking a skilled Technical Lead to join our team behind Alexa, responsible for developing and launching core product features. Your...