Technical Expert for Alexa Enterprise Partners
8 hours ago
We are seeking a Technical Expert to join our team at myGwork, an inclusive employer and a member of the LGBTQ+ business community. In this role, you will be responsible for supporting developer coding and implementation issues related to Amazon Alexa Enterprise Support.
About the Role
The Amazon Alexa Enterprise Support team is a global team operating across multiple locations, with a focus on supporting North American partners. As a Technical Expert, you will work directly with managed and enterprise partners to troubleshoot and resolve technical issues. You will also interact with internal teams via various communication channels to drive solutions that meet developer needs.
Your Key Responsibilities
- Work with external partners to understand how Alexa skills are built and seek solutions to technical issues in publishing a skill.
- Offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
- Drive projects that improve technical support-related services and create support materials for developers.
- Review and maintain technical documentation.
A Day in the Life
Your time will be split between resolving technical developer queries via a ticketing system and scheduled calls. You will also engage with enterprise partners by holding office hours. You will interact with a team located across the United States, Europe, and India with diverse backgrounds.
BASIC QUALIFICATIONS
- 1+ years of software development or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP)
- Fluent in oral and written Mandarin and English
PREFERRED QUALIFICATIONS
- Bachelor's degree in computer science, engineering, mathematics, or equivalent
Estimated Salary: $80,000 - $120,000 per year, depending on location and experience. If you are passionate about building the world's greatest Enterprise Support team and have a strong background in technical support, we encourage you to apply.
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