
Technical Help Desk Specialist Level 2
1 week ago
We are seeking a seasoned Help Desk Specialist to provide level 2 support for Windows & Mac platforms.
Key Responsibilities:- Troubleshooting and Support: Provide L2 support for complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
- Support Ticket Management: Effectively manage and update support tickets in the ticketing system.
- System Configuration and Maintenance: Configure and maintain Office 365 applications and perform regular system and application updates.
- 3-5 years of experience in Helpdesk L2 Support, including NOC, SOC, or IT support.
- Strong experience troubleshooting and maintaining Windows, Mac OS environments.
- Advanced skills in Office 365 configuration and troubleshooting.
- Proficient in remote support tools.
- Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
This is a 24x7 role requiring excellent time management and communication skills.
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