Technical Help Desk Specialist Level 2

1 week ago


Amrāvati, Maharashtra, India beBeeTroubleshooter Full time ₹ 6,00,000 - ₹ 12,00,000
Help Desk Specialist

We are seeking a seasoned Help Desk Specialist to provide level 2 support for Windows & Mac platforms.

Key Responsibilities:
  • Troubleshooting and Support: Provide L2 support for complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Support Ticket Management: Effectively manage and update support tickets in the ticketing system.
  • System Configuration and Maintenance: Configure and maintain Office 365 applications and perform regular system and application updates.
Required Skills and Qualifications:
  • 3-5 years of experience in Helpdesk L2 Support, including NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments.
  • Advanced skills in Office 365 configuration and troubleshooting.
  • Proficient in remote support tools.
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
Work Environment:

This is a 24x7 role requiring excellent time management and communication skills.



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