Help Desk Specialist

1 week ago

Amrāvati, Maharashtra, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

**Job Title:** Support Analyst

Our organisation seeks an experienced and skilled Support Analyst to join its growing team. This role sits at the heart of our business operations, supporting bespoke applications across various areas.

Key Responsibilities:
  • Act as a front-line responder within the Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Escalate issues when required and collaborate with the Head of Support to ensure prompt and effective resolution.
Required Skills and Qualifications:
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
  • Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk.

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

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