Franchise Operations Manager
2 weeks ago
Company is an award-winning F&B company based out of Bangalore which operates 40 outlets across 15 cities in India currently. The brand is parent to multiple restaurant brands which operate through different models across the country. Currently, the company is looking forward to developing its franchise network across India and South East Asia and hence looking for business development executives to join the team.
Key Responsibilities:- Act as the primary point of contact for franchisees providing guidance and support on operational matters.
- Develop and implement operational procedures, guidelines, and best practices to enhance franchise performance.
- Collaborate with senior management to develop and execute strategies to optimize franchise operations and drive growth.
- Analyze franchise performance metrics and implement action plans to address performance gaps and enhance profitability.
- Design and deliver training programs for new and existing franchisees on operational procedures, customer service, and company policies.
- Create and update training materials to reflect changes in operational procedures and industry best practices.
- Support franchise recruitment efforts by providing operational insights and assisting in the evaluation of potential franchisees.
- Work with the franchise development team to ensure new franchises are set up for success from an operational standpoint.
- Manage franchisee relationships, resolve conflicts, and ensure timely communication and reporting of key business metrics.
- Stay up-to-date on industry trends, best practices, and competitive landscape to continuously improve the franchise program.
- Strong understanding of franchise operations, business management, and industry regulations.
- Excellent communication and interpersonal skills with the ability to build relationships with franchisees and internal teams.
- Proficiency in operational analysis, problemsolving, and strategic planning.
- Ability to manage multiple projects simultaneously.
- 12 years of work experience in a similar role.
- Ability to travel and attend franchise shows.
- Must be able to speak passionately and knowledgeably about the brand and the business.
- Excellent communication and interpersonal skills (Hindi and English Mandatory).
- Experience: Minimum of 1 year of experience in franchise operations within the food and beverage industry with a demonstrated track record of managing and optimizing franchise performance.
- Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field. Advanced degree or professional certifications in franchise management are a plus.
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