Franchise Operations Manager

3 weeks ago


Bengaluru, Karnataka, India unHR Full time

Franchise Operations Executive Job Description

At unHR, we are seeking a highly skilled Franchise Operations Executive to join our team. The successful candidate will be responsible for managing and optimizing franchise performance across India and South East Asia.

Key Responsibilities:

  • Act as the primary point of contact for franchisees, providing guidance and support on operational matters.
  • Develop and implement operational procedures, guidelines, and best practices to enhance franchise performance.
  • Collaborate with senior management to develop and execute strategies to optimize franchise operations and drive growth.
  • Analyze franchise performance metrics and implement action plans to address performance gaps and enhance profitability.
  • Design and deliver training programs for new and existing franchisees on operational procedures, customer service, and company policies.
  • Create and update training materials to reflect changes in operational procedures and industry best practices.
  • Support franchise recruitment efforts by providing operational insights and assisting in the evaluation of potential franchisees.
  • Work with the franchised development team to ensure new franchises are set up for success from an operational standpoint.
  • Manage franchisee relationships, resolve conflicts, and ensure timely communication and reporting of key business metrics.

Requirements:

  • Strong understanding of franchise operations, business management, and industry regulations.
  • Excellent communication and interpersonal skills with the ability to build relationships with franchisees and internal teams.
  • Proficiency in operational analysis, problemsolving, and strategic planning.
  • Ability to manage multiple projects simultaneously.
  • 12 years of work experience in a similar role.
  • Ability to travel and attend franchise shows.
  • Must be able to speak passionately and knowledgeably about the brand and the business.
  • Excellent communication and interpersonal skills (Hindi and English mandatory).

Qualifications:

  • Experience: Minimum of 1 year of experience in franchise operations within the food and beverage industry with a demonstrated track record of managing and optimizing franchise performance.
  • Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field. Advanced degree or professional certifications in franchise management are a plus.

About unHR:

unHR is an award-winning F&B company based out of Bangalore, operating 40 outlets across 15 cities in India. We are looking to develop our franchise network across India and South East Asia.



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