Advanced Technical Support Specialist

4 days ago

Kota, Rajasthan, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Overview

We are seeking experienced professionals to fill the role of Support Engineer.

This position involves providing technical support, resolving complex issues, and collaborating with teams to deliver exceptional customer service.

  • Support customers by resolving technical issues and ensuring satisfaction.
  • Collaborate with engineering and product teams to identify and resolve technical problems.
  • Manage and prioritize support requests, ensuring timely resolution of customer issues.
Key Responsibilities
  • Provide second and third-level technical support, ensuring customer needs are met.
  • Identify and document technical solutions and best practices for internal teams and customers.
Requirements
  • Bachelor's degree in computer science or related field.
  • 1-2 years of experience in technical support, with a focus on L2/L3 support.
  • Strong technical background and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
About the Role

This is an excellent opportunity to join our team as a Support Engineer and contribute to delivering exceptional customer experiences.

The successful candidate will have strong technical skills, excellent communication skills, and the ability to work effectively in a team environment.

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