Incident/Change Coordinator

5 days ago


Pune, Maharashtra, India beBeeCollaboration Full time US$ 60,000 - US$ 1,02,000

Job Summary:

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We are seeking a skilled professional to join our team as an Incident/Change Support Analyst. In this role, you will be responsible for monitoring and resolving incidents related to our Data Center and Mission Critical Facility estate.

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Main Responsibilities:

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  • Monitoring the Data Center Services environment for abnormalities and correlating cross-stream issues/events in real-time">
  • Actively monitoring incident/problem and change work queues and responding to Data Center issues using established protocols">
  • Providing escalation and call-out support for Technology and Technology Operations Center business stakeholders">
  • Interface with external service providers to resolve incidents and requests">
  • Analyzing trends and themes of the production environment">
  • Using and enhancing Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate">
  • Generating ad-hoc reports and analyzing trends">
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Requirements:

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To be successful in this role, you will need:

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  • A strong background in Information Technology or mission-critical facilities">
  • An understanding of technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical Electrical systems">
  • Basic reporting skills, irrespective of toolset or technology (e.g., Excel, Tableau)">
  • Prior experience with monitoring platforms (e.g., Splunk, NetCool, Building Management Systems)">
  • ITIL Foundation certification is beneficial">
  • Mission-motivated and a strong collaborator with fluent Business English skills">
  • Ability to communicate clearly and effectively verbally and in written materials">
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Benefits:

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We offer:

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  • A purpose-led culture and global infrastructure that enables collaboration and agile working">
  • Diverse working arrangements, including part-time, job-sharing, and hybrid office/home working">
  • A collaborative environment where great work is never done alone">
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About Us:

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Our company operates through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. We have a presence in all major financial centers in more than 50 countries.

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