
Incident/Change Coordinator
5 days ago
Job Summary:
">We are seeking a skilled professional to join our team as an Incident/Change Support Analyst. In this role, you will be responsible for monitoring and resolving incidents related to our Data Center and Mission Critical Facility estate.
">Main Responsibilities:
">- ">
- Monitoring the Data Center Services environment for abnormalities and correlating cross-stream issues/events in real-time">
- Actively monitoring incident/problem and change work queues and responding to Data Center issues using established protocols">
- Providing escalation and call-out support for Technology and Technology Operations Center business stakeholders">
- Interface with external service providers to resolve incidents and requests">
- Analyzing trends and themes of the production environment">
- Using and enhancing Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate">
- Generating ad-hoc reports and analyzing trends">
Requirements:
">To be successful in this role, you will need:
">- ">
- A strong background in Information Technology or mission-critical facilities">
- An understanding of technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical Electrical systems">
- Basic reporting skills, irrespective of toolset or technology (e.g., Excel, Tableau)">
- Prior experience with monitoring platforms (e.g., Splunk, NetCool, Building Management Systems)">
- ITIL Foundation certification is beneficial">
- Mission-motivated and a strong collaborator with fluent Business English skills">
- Ability to communicate clearly and effectively verbally and in written materials">
Benefits:
">We offer:
">- ">
- A purpose-led culture and global infrastructure that enables collaboration and agile working">
- Diverse working arrangements, including part-time, job-sharing, and hybrid office/home working">
- A collaborative environment where great work is never done alone">
About Us:
">Our company operates through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. We have a presence in all major financial centers in more than 50 countries.
"]],-
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