Incident/change Support Analyst

4 days ago

Pune, Maharashtra, India UBS Full time

Business DivisionsGroup FunctionsYour roleDo you have a knack for incident and change management Are you at your best when coordinating collaborating and supporting others Do you like to interactWe re looking for someone like that to be the center point for monitoring incident problem and change management across our global Data Center and Mission Critical Facility estate proactively monitor the Data Center Services environment for abnormalities and correlate cross-stream issues events in real time actively monitor incident problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response update stakeholders and drive timely resolution provide escalation and call-out support for Technology and Technology Operations Center business stakeholders interface with external service providers to resolve incidents and requests and analysis of trends themes of the production environment use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate Ad-hoc report generation and trend analysis Function CategoryInformation Technology IT Join usAt UBS we embrace flexible ways of working when the role permits We offer different working arrangements like part-time job-sharing and hybrid office and home working Our purpose-led culture and global infrastructure help us connect collaborate and work together in agile ways to meet all our business needs From gaining new experiences in different roles to acquiring fresh knowledge and skills we know that great work is never done alone We know that it s our people with their unique backgrounds skills experience levels and interests who drive our ongoing success Together we re more than ourselves Ready to be part of teamUBS and make an impactContact DetailsUBS Business Solutions SA UBS RecruitingYour teamYou ll be part of the TS DCS GCC Support Analyst team who are the front line of a global TS DCS Operation team You will be contributing to the prevention and resolution of all related incidents The Support analyst role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis Your work will involve daily collaboration with teams across the globe Your expertise 3 years of Information technology or mission critical facilities background an understanding of Technology solutions and services such as networks operating systems infrastructure components applications and or Mechanical Electrical systems Preferred basic reporting systems skills needed irrespective to toolset technology Ex Excel Tableau Preferred monitoring platform experience Ex Splunk NetCool Building Management Systems Beneficial ITIL Foundation certified Beneficial mission motivated and a strong collaborator Must have fluent in Business English and able to communicate clearly effectively verbally and in written materials Must Have LI-SS1About usUBS is the world s largest and the only truly global wealth manager We operate through four business divisions Global Wealth Management Personal Corporate Banking Asset Management and the Investment Bank Our global reach and the breadth of our expertise set us apart from our competitors We have a presence in all major financial centers in more than 50 countries How we hireWe may request you to complete one or more assessments during the application process

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