Retail IT Support Analyst

3 weeks ago


Pune, Maharashtra, India Systems Plus Full time

SystemsPlus is hiring for Retail IT Support Analyst - Level 2

Exp : 3yr+

Location : Pune - Magarpatta.

Hybrid model.

This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.

MAJOR ACCOUNTABILITIES

Provide second-line application support for Retail Systems (Merchandising and POS), including

· Item Master management

· Purchase Order (PO) lifecycle

· EDI messages

· PO receiving processes

· Pricing & promotions

· User profile setup and audit

Respond to and resolve a wide range of incidents, such as:

· Missing or incorrect pricing and promotions at store level

· Failed EDI transmissions or mismatched order data

· Delays or errors in PO receiving and stock updates

· Integration failures between merchandising and ERP

· Inaccurate or missing product data in store systems

· Printer or peripheral device malfunctions (e.g., receipt printers, label printers)

· PED (Pin Entry Device) connectivity or configuration issues

· POS system failure or transaction failures

Incident management process:

· Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.

· Translate technical issues into clear, actionable insights for non-technical stakeholders

QUALIFICATIONS:

· Bachelor's degree in business, engineering, computer science or equivalent experience.

· At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.

· Retail domain knowledge is a must.

· Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus)

· Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)

· Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.

· Effective oral and written communication skills.

· Attention to detail, systematic thinking and a passion for problem solving.

· Willingness to support regional business operations outside of local hours.

Interested candidate drop CV on


  • SAP IS Retail Lead

    3 weeks ago


    Pune, Maharashtra, India IT Full time

    Role Title : SAP IS Retail LeadExperience : 10+ YearsJob Type : Long term ContractFunction : Technology_VOISBand : GDepartment : Corporate ApplicationsReports to : Lead Corporate ApplicationsClient : VodafoneLocation : Pune (Preferred) / BangaloreNotice Period : ImmediateRole Purpose :We are seeking an experienced SAP IS Retail Lead with S4 HANA expertise...


  • Pune, Maharashtra, India Axim Digitech Full time

    Job Summary :We are seeking a skilled and self-driven Oracle Retail Developer with 5-8 years of hands-on experience in Oracle Retail modules including RMS, SIM, RESA, RPM, and REIM. The ideal candidate will have strong development and support experience across both on-premise and cloud implementations. This is an individual contributor role requiring deep...

  • Data Analyst

    3 weeks ago


    Pune, Maharashtra, India TIME HOUSE Full time

    Time House is a leading retailer and distributor of premium watches with a strong presence across retail outlets and a rapidly growing e-commerce business. We are seeking a Data Analyst who can work from raw data to actionable insights, driving data-backed decisions for both retail and online channels.Analyse retail sales, e-commerce sales, inventory,...

  • Support Analyst

    2 weeks ago


    Pune, Maharashtra, India Idox Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Support Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based)About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...

  • Data Analyst

    3 weeks ago


    Pune, Maharashtra, India People Prime Worldwide Full time

    About Company : Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients...

  • Data Analyst

    19 hours ago


    Pune, Maharashtra, India Ozori Industries Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us:At Colombian Brew Coffee ( Ozori Industries ), we're passionate about crafting the perfect cup of Colombian coffee. From our farms in the highlands to your morning brew, we ensure every step is driven by quality, sustainability, and innovation. We are now looking for a detail-oriented and data-savvy Data Analyst to join our team and support...


  • Pune, Maharashtra, India beBeeRetailDeveloper Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job Opportunity :We are seeking a skilled and self-driven developer with 5-8 years of hands-on experience in Oracle Retail modules including RMS, SIM, RESA, RPM, and REIM. The ideal candidate will have strong development and support experience across both on-premise and cloud implementations. This is an individual contributor role requiring deep technical...

  • Data Analyst

    3 weeks ago


    Pune, Maharashtra, India People Prime Worldwide Full time

    About Company : Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients...

  • Data Analyst

    2 weeks ago


    Pune, Maharashtra, India Nice Software Solutions Pvt. Ltd. Full time

    Job Title: Data Analyst (6+ Years) – BFSI Domain Location - Pune/Nagpur (WFO)Experience - 6+Years We are looking for a seasoned Data Analyst to work with one of the leading BFSI players . The ideal candidate brings strong Loans / Retail Banking domain expertise along with hands-on skills in SQL, Reporting, and Datawarehousing concepts . Analyze...


  • Pune, Maharashtra, India Michelin Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Mission: With a good knowledge of his or her field, Data Analyst Level 1 (also sometimes referred to as data miner) is responsible for collecting, analyzing, and exploiting available and relevant data to improve activities steering and identify levers for creating value for the company.Tracks, measures, analyzes trends of the eRetail execution of products on...