Incident Manager

Job TitleIncident Manager Role SummaryWe are seeking a skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for managing and coordinating the response to major incidents that impact our business.Coordinate incident response activities to minimize business impact.Communicate effectively with stakeholders to provide timely...

As a key member of our organization, you will play a vital role in ensuring the seamless management and communication of incidents throughout their lifecycle. Your primary responsibility will be to guarantee that all protocols are diligently followed.Key Responsibilities:Develop and implement incident management processes to ensure timely and effective...

Incident Management SpecialistAbout the Role:We are seeking an experienced Incident Management Specialist to join our team. The ideal candidate will have a strong background in incident management principles, procedures, and techniques.Key Responsibilities:Act as focal point for incident review and escalation if necessary.Support a computer operations...

Major Incident Manager Required Technical Skills:Incident & problem managementITSMTicketing tools (Any of these ServiceNow, Zendesk, Jira)Understanding of IT support, applicationsPreferred Skills: ITIL V4 Preferred This Job Profile involves 24*7 rotational shift for Asia, Europe and Americas.The MIM will be responsible for managing major incidents...

Level: L2+L3Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...

Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...

Job OverviewWe are seeking a skilled professional to manage critical incidents and ensure minimal disruption to our customers' business operations.Main ResponsibilitiesIDentify and classify major incidents based on impact and urgency, ensuring accurate and timely logging of tasks with internal and external support teams.Act as the central point of contact...

Ensures that IT services are delivered effectively and efficiently. Incident and Problem Management are services under the ITIL Service Operation process. Responsible for working with small to medium service deficiencies to ensure that normal service operation is restored as quickly as possible and minimize adverse impact on the business. Responsible for...

Senior Major Incident Manager Required Technical Skills:ITIL 4 Incident & Problem ManagementITSMTicketing tools (Any of these ServiceNow, Zendesk, Jira)Understanding of IT support, applicationsPreferred Skills:Major Incident ManagementThe MIM AIM will be responsible for managing major incidents worldwide. This involves:Lead the response to major incidents,...

Job DescriptionJob DescriptionRole: IT Operations Incident OfficerExperience: 1-5 YearsLocation: PuneWork Model: 5 days (WFO)Mandatory Domain- Banking/Payment/cards domainSkills: Major Incident Management, Incident reporting, ITIL process, Problem Management, Change Management,Responsibilities:Ensure the management and communication throughout the lifecycle...