Incident Management Professional

2 weeks ago


Pune, Maharashtra, India Outworx Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Level: L2+L3

Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.

Receive and log incidents via phone, email, and web in SNOW Portal.

Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).

Lead and facilitate incident calls with full ownership until resolution.

Conduct initial discovery and provide preliminary support before engaging domain SMEs.

Assign incidents to appropriate resolution groups and drive closure.

Initiate bridges and release notifications with meaningful progress updates.

Keep internal and external stakeholders informed throughout the incident lifecycle.

Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC.

Maintain and update the MIM portal with all relevant incident information.

Ensure incidents are not closed until fully resolved and approved by CUSTOMER.

Conduct quarterly reviews and audits of processes, roles, and documentation.

Maintain daily trackers for P1/P2 incidents and bridge adherence.

Publish weekly and monthly dashboards with insightful analysis.

Follow up for RCA post-incident closure for CUSTOMER-dependent P1 incidents.

Organize monthly cross-skill training with domain teams.

Maintain and reconcile escalation matrices and notification distribution lists

Tools and Technologies:ITIL Processes, ServiceNow,, Basic Understanding of Infrastructure services ( EUS, DC and Cloud, Network and Security)


  • Incident Manager

    1 week ago


    Pune, Maharashtra, India Exela Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...


  • Pune, Maharashtra, India Contactx Resource Management Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    8+ years of experience in incident response and/or computer forensicsExtensive experience within an enterprise scale organisation ; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sectorIndustry recognised cyber security related certifications including; CEH, EnCE , CRISC, SANS GSEC, GCIH,...


  • Pune, Maharashtra, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...


  • Pune, Maharashtra, India Cerence AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    A Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...


  • Pune, Maharashtra, India Cerence Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    A Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...


  • Pune, Maharashtra, India Rockwell Automation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Pune, Maharashtra, India Securityhq Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionSecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage systems that promote clarity and an inclusive culture of trust, build momentum around improving security posture, and increase the value of cybersecurity investment. Around the clock, 365 days per year, our customers are never alone. Were SecurityHQ....


  • Pune, Maharashtra, India IDESLABS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    A senior cybersecurity professional develops and implements security strategies, identifies and mitigates vulnerabilities, responds to and investigates security incidents, and ensures compliance with regulations. This role often involves leading security projects, mentoring junior team members, recommending new security technologies, and collaborating with...


  • Pune, Maharashtra, India Hansen Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description : Key Responsibilities : - Act as Incident Commander, coordinating security incident response within your time zone. - Monitor security platforms and alerts, triaging and prioritizing investigations. - Collaborate with MDR partners and internal teams for timely detection and alerting. - Develop, maintain, and test incident...


  • Pune, Maharashtra, India Professional Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Digital PM Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the...