Incident Management Professional

1 week ago


Pune, Maharashtra, India Outworx Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Level: L2+L3

Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.

Receive and log incidents via phone, email, and web in SNOW Portal.

Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).

Lead and facilitate incident calls with full ownership until resolution.

Conduct initial discovery and provide preliminary support before engaging domain SMEs.

Assign incidents to appropriate resolution groups and drive closure.

Initiate bridges and release notifications with meaningful progress updates.

Keep internal and external stakeholders informed throughout the incident lifecycle.

Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC.

Maintain and update the MIM portal with all relevant incident information.

Ensure incidents are not closed until fully resolved and approved by CUSTOMER.

Conduct quarterly reviews and audits of processes, roles, and documentation.

Maintain daily trackers for P1/P2 incidents and bridge adherence.

Publish weekly and monthly dashboards with insightful analysis.

Follow up for RCA post-incident closure for CUSTOMER-dependent P1 incidents.

Organize monthly cross-skill training with domain teams.

Maintain and reconcile escalation matrices and notification distribution lists

Tools and Technologies:ITIL Processes, ServiceNow,, Basic Understanding of Infrastructure services ( EUS, DC and Cloud, Network and Security)



  • Pune, Maharashtra, India Capgemini Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Incident Management Professional Capgemini is Hiring below role: Job ID: 321705 Role: Incident Management Grade: B2 | C1 Email your resume with the subject line

  • Incident Manager

    1 week ago


    Pune, Maharashtra, India Exela Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...


  • Pune, Maharashtra, India FIS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Incident Manager - 24/7 Rotational Shifts - Pune LocationAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...


  • Pune, Maharashtra, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...

  • Incident Commander

    5 days ago


    Pune, Maharashtra, India HSBC Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...


  • Pune, Maharashtra, India 3Columns Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    3Columns is a specialist cybersecurity firm that delivers a wide range of services, including security assurance, security governance, professional services, and managed services. Solutions include managed security services, offensive security services, cybersecurity consulting, and professional services to help customers deploy all the necessary controls....


  • Pune, Maharashtra, India Google Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Minimum qualifications:Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience.10 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, or Software Engineering, Customer Engineering or professional services.10 years of experience in managing incidents...


  • Pune, Maharashtra, India Flexability Hr Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Experience Required-Incident management, managing alerts end to end or incidents happening, Investigation & Analysis, remediation action to IT provider, Crisis Management Support, Automation Integration, Remediation & ContainmentConduct detailed investigations into security alerts to determine the scope, impact, and root cause of incidents. Utilize Microsoft...


  • Pune, Maharashtra, India Coders Brain Technology Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Location: PAN India JOB DESCRIPTION:   Must Have: Please ensure the future candidates have at least 3 - 4 years of security incident investigation experience providing L2/L3 support. SOC experience/hunt is a strong plus. They must be proficient in Networking, working knowledge of networking concepts such as common TCP/UDP ports, TCP flows, LDAP,...


  • Pune, Maharashtra, India Cerence AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    A Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...