Senior Incident Manager

2 weeks ago

Pune, Maharashtra, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs Experience

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team:

Team provides 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients' and company's mission-critical business requirements.

.

What you will be doing: 

  • Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Works across a wide array of product lines and engages various levels of management on a day to day basis.
  • Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
  • Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
  • Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident. Acts as liaison between inter or intra-datacenter teams for high severity incidents.

What you bring:

  • 8 to 12 yrs of considerable knowledge of incident management principles, procedures and techniques
  • Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
  • Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
  • Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
  • Decision making ability within specified parameters as well as independent and collaborative decision-making skills

What we offer you:

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • A range of benefits designed to help support your lifestyle and wellbeing.
  • A multi-faceted job with a broad spectrum of responsibilities.
  • A modern international work environment and a dedicated and innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Senior Technical Incident Manager

    2 days ago

    Pune, Maharashtra, India Cerence AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    A Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...

  • Senior Technical Incident Manager

    2 weeks ago

    Pune, Maharashtra, India Cerence Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    A Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...

  • Incident Manager

    1 week ago

    Pune, Maharashtra, India Exela Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...

  • Senior Incident Responder

    6 days ago

    Pune, Maharashtra, India Securityhq Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionSecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage systems that promote clarity and an inclusive culture of trust, build momentum around improving security posture, and increase the value of cybersecurity investment. Around the clock, 365 days per year, our customers are never alone. Were SecurityHQ....

  • Incident Management Professional

    2 weeks ago

    Pune, Maharashtra, India Outworx Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Level: L2+L3Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...

  • Incident and Request Analyst

    16 hours ago

    Pune, Maharashtra, India Rockwell Automation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Senior Manager

    3 days ago

    Pune, Maharashtra, India Solytics partners Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role : Senior Manager - Information SecurityJob Summary : We are looking for an immediate joiner for the role of Senior Manager of Information Security. The ideal candidate will be a strategic leader responsible for the comprehensive information security strategy at Solytics Partners, a global analytics firm. This role involves developing, implementing,...

  • Senior ITSM Manager

    2 weeks ago

    Pune, Maharashtra, India Convera Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Senior Software EngineerWe are looking for an experiencedSenior ITSM Manager- ServiceNowto lead and optimize our Change Management, Problem Management, Incident Management and Knowledge Management processes. This role is critical in ensuring smooth IT service delivery, minimizing risks, and driving continuous improvement across our ITSM landscape. The ideal...

  • Technologies - Security Incident Responder - SIEM Platform

    2 weeks ago

    Pune, Maharashtra, India Hansen Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description : Key Responsibilities : - Act as Incident Commander, coordinating security incident response within your time zone. - Monitor security platforms and alerts, triaging and prioritizing investigations. - Collaborate with MDR partners and internal teams for timely detection and alerting. - Develop, maintain, and test incident...

  • Senior Delivery Manager

    19 hours ago

    Pune, Maharashtra, India Bajaj Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job PurposeWe are seeking a skilled Endpoint Security Engineer to join our team. The ideal candidate will be responsible for safeguarding our endpoints, implementing security measures, and ensuring compliance with industry standards. Duties and ResponsibilitiesA-Minimum required Accountabilities for this roleOwn the vendor assessment end to end from scoping...