Incident Management Professional

Level: L2+L3Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...

Job Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...

8+ years of experience in incident response and/or computer forensicsExtensive experience within an enterprise scale organisation ; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sectorIndustry recognised cyber security related certifications including; CEH, EnCE , CRISC, SANS GSEC, GCIH,...

Act as the single point of contact for all critical incidents across clients. Monitor and manage real-time incidents, ensuring timely resolution through continuous follow-up with support teams. Coordinate and oversee the entire incident lifecycle, ensuring accurate prioritisation and categorisation. Lead and facilitate WAR rooms to address and resolve...

Your roleLead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.Maintain and improve the incident management process, policies, and...

About Position:We are seeking a talented Incident Manager with strong experience in MIM. The ideal candidate will be responsible for developing scalable web applications, integrating backend services, and ensuring seamless user experiences.Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100%...

Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...

Senior Major Incident Manager with Banking / Finance Domain – 24/7 Rotational ShiftAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open,...

Ensures that IT services are delivered effectively and efficiently. Incident and Problem Management are services under the ITIL Service Operation process. Responsible for working with small to medium service deficiencies to ensure that normal service operation is restored as quickly as possible and minimize adverse impact on the business. Responsible for...

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.Req Id :109974Job Title :Incident Response AnalystBusiness Unit sector :CPL-BECIO-CIODepartment:BVCPL DIGITAL...