Operations Manager
2 weeks ago
Role: Operational Manager/Leadership Role (L3)
Minimum Experience: 7+ years
Educational Qualification: Diploma / Graduation / BE / BTech
Certifications (Preferred / Added Advantage):
A+ Certification / relevant course/ITIL Course / Certification/Microsoft Certification / relevant course/Apple Certified Support Professional (ACSP)
Role & responsibilities
Lead, mentor, and manage a team of IT support specialists, fostering a positive and collaborative work environment.
Oversee day-to-day IT help desk operations (incidents, service requests, problem resolution).
Develop and maintain dashboards and reports that track KPIs for incident management (e.g., MTTR).
Produce detailed and executive-level reports on major incidents, including event summary, business impact, and resolution steps.
Present regular reports to management and stakeholders on incident trends, operational performance, and recent major incidents.
Use data-driven insights to identify recurring issues, service gaps, and opportunities to improve IT service reliability.
Ensure strict adherence to incident management processes (logging, categorization, prioritization, and tracking).
Preferred candidate profile
Working Mode- 5 Days Office
NO Transport Facilities
- Troubleshoot and manage network issues (LAN/WAN, Wi-Fi, VPN), hardware, and mobile devices.
- Oversee deployment, maintenance, and security of endpoint devices.
- Analyze support metrics and implement proactive solutions to recurring issues.
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