Data Center Incident Resolution Specialist

2 days ago


Pune, Maharashtra, India beBeeIncidentResolving Full time ₹ 16,23,011 - ₹ 23,84,443

Monitoring and resolving incidents, problems, and change requests is at the heart of this critical role.

This position involves overseeing the active monitoring of incident, problem, and change work queues and responding to data center issues using established protocols.

The ideal candidate will have a strong understanding of technology solutions and services, including networks, operating systems, infrastructure components, and applications.

A solid background in IT and experience in incident, problem, and change management are essential for success in this position.

The ability to communicate clearly and effectively verbally and in written materials is crucial for this role.

We are looking for a motivated and collaborative individual who is passionate about delivering high-quality work and making recommendations for improvements.

  • Monitor and resolve incidents, problems, and change requests within our global data center and mission-critical facility estate.
  • Oversee the active monitoring of incident, problem, and change work queues and respond to data center issues using established protocols.
  • Act as an escalation point to technology services business stakeholders and interface with external service providers to resolve incidents and requests.
  • Provide reporting and analysis of ticket-based data to identify trends, repeat offenders, and opportunities to automate future resolution.


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