Senior Project Coordinator

2 weeks ago

Bengaluru, Karnataka, India beBeeProjectLeadership Full time ₹ 1,83,60,000 - ₹ 2,16,00,000
Project Leadership Role

This leadership role combines project delivery management responsibilities with fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.

Main Responsibilities:
  • Project Delivery Management: Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
  • Servicing Level Agreement (SLA) and Key Performance Indicator (KPI) Management: Ensure that all projects meet contractual SLA obligations and internal performance standards.
  • Customer Liaison: Act as the primary liaison for customers on project-related issues, updates, and escalations.
  • Operational Efficiency Monitoring: Monitor service delivery metrics and take corrective/preventive actions as needed.
  • Resource Allocation: Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
  • Risk and Issue Identification: Maintain a risk register for projects, proactively identifying and addressing potential risks.
  • Scope Change Management: Manage project scope changes through structured change control processes.
  • Governance Framework Establishment: Establish and monitor governance frameworks for effective project delivery.
  • Delivery Financial Management: Responsible for completing billing processes promptly, adhering to the scheduled billing cycle.
Required Skills and Qualifications:
  • Education: Bachelor's degree in IT, Project Management, or a related field.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
  • Experience: Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.
Key Competencies:
  • Expertise in project management frameworks (e.g., Agile, Waterfall).
  • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution, and decision-making abilities.
  • Exceptional communication and interpersonal skills.

As a successful professional in this role, you will have the opportunity to lead cross-functional and geographically dispersed teams, drive innovation and quality enhancements, and focus on customer satisfaction and service excellence.

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