IT Operations Support Specialist

4 days ago

Alleppey, Kerala, India beBeeTroubleshooting Full time ₹ 50,00,000 - ₹ 70,00,000

Job Description

A prominent organization is seeking a skilled IT Operations Support Specialist to play a vital role in ensuring the smooth functioning of its IT infrastructure.

Key Responsibilities:
  • Technical Support: Provide first-level technical support to employees for hardware, software, and network issues.
  • System Maintenance: Assist in maintaining computers, servers, and networking equipment.
  • Software Installation: Assist in installing and updating software across the company's systems.
  • Troubleshooting: Identify, diagnose, and resolve basic IT problems related to hardware, software, and network connectivity.
  • Data Backup: Help ensure regular data backups and contribute to the company's data security efforts.
  • Documentation: Maintain accurate records of IT assets, issues, and resolutions in a ticketing or documentation system.
  • Network Support: Assist in monitoring and maintaining the company's local area network (LAN) and internet connectivity.
  • Security Monitoring: Support basic IT security tasks, such as ensuring antivirus updates and security patches are applied.
Requirements:
  • Education: BSc (Mandatory)
  • Experience: 2 to 3 years of experience in IT support or administration (internships, part-time roles, or self-taught experience welcome).
  • Basic Knowledge of:
  • Windows and/or Linux operating systems.
  • Network concepts (e.g., IP addresses, DNS, routers, switches).
  • Hardware components (e.g., computers, printers, servers).
  • Office productivity software (e.g., Microsoft Office, Google Workspace).
  • Problem-Solving: Strong troubleshooting and problem-solving skills with a proactive attitude.
  • Communication: Good verbal and written communication skills to interact with non-technical staff.
  • Team Player: Ability to work well in a team and follow instructions.
Added Advantage:
  • IT Certifications: CompTIA A+, Microsoft Certified: Fundamentals, or similar.
  • Basic knowledge of network security and firewall configurations.
  • Familiarity with cloud platforms like Google Cloud or Microsoft Azure.

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