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2 days ago
We are seeking an experienced Network Operations Specialist to operate and support WAN networks globally.
- Operate and support WAN networks globally in rotational shifts, ensuring 24/7 coverage.
- Handle L2 escalations and troubleshoot routing, switching, and WAN link issues.
Key Responsibilities include:
- Configuring and maintaining BGP routing, managing changes, updates, and problem resolutions.
- Collaborating with telecom vendors and ISPs for link provisioning, troubleshooting, and escalations.
- Maintaining accurate documentation for shift handovers, ticket logs, and RCA reports.
- Ensuring high network uptime and adherence to SLA targets.
Benefits of this role include:
- Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
- Experience with MPLS, OSPF, QoS.
- Exposure to enterprise monitoring tools like SolarWinds, Nagios, or PRTG.
- Ability to create and update network diagrams and SOPs.
To excel in this position, you should have strong skills in:
- Network operations and management.
- Routing protocols (BGP).
- Troubleshooting complex network issues.
- Effective communication and collaboration.
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