Tech Support Specialist

1 week ago

Alleppey, Kerala, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000
Job Title: Tech Support Specialist

The role of a Tech Support Specialist is to bridge the accessibility gap in fast-paced, highly technical environments. You will work closely with a blind Data & Appliance Analyst within a global Cloud + AI organisation.

Key Responsibilities:
  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.


Requirements:
  • Basic coding knowledge.
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.


What's in it for you?
  • Work with a global client on meaningful and impactful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Flexible working hours with some evening calls due to time zone differences.

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