Support Specialist

4 days ago


Alleppey, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

At UnlimitedAstro, we're always looking for talented individuals who can provide exceptional support to our users. If you have a passion for helping others and a knack for problem-solving, we'd love to hear from you.

This role is ideal for someone who is comfortable working in a fast-paced environment and has excellent communication skills. You'll be the first point of contact for our users, responding to their queries, resolving complaints, and ensuring they receive an exceptional experience.

About the Role:
  • You will respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments to address recurring issues and improve user satisfaction.
Requirements:
  • Bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic patient customer-first mindset.


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