Technical Support Specialist

9 hours ago


Alleppey, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary:

We are seeking a skilled Junior Technical Support Specialist to provide top-notch technical support to our clients.

The ideal candidate will have a basic understanding of computer hardware, software, and networking concepts with no more than 6 months of experience.

Key Responsibilities:
  • Provide first-level technical support via phone, email, and in-person to end-users
  • Assess and qualify requests for assistance
  • Diagnose and troubleshoot hardware, software, and network issues
  • Process and execute demands/resolve incidents following established procedures
  • Record, track, and document incidents/service requests using the ticketing system
Required Skills:
  • Basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications
Benefits:

This role offers opportunities for professional growth and development, as well as a chance to work with a dynamic team.

About the Role:

This is an exciting opportunity for a motivated and organized individual to join our team as a Junior Technical Support Specialist.



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