Technical Customer Support Specialist

8 hours ago


Alleppey, Kerala, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Customer Support Specialist

We are seeking a skilled Technical Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional support services to our clients.

  • Provide timely and effective technical support via phone, email, or chat
  • Analyze and resolve complex technical issues
  • Collaborate with cross-functional teams to improve processes and outcomes
  • Develop and maintain knowledge base articles and FAQs
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 5+ years of experience in technical customer support
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Intermediate to advanced proficiency in Excel and SQL
Benefits

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our team. Benefits include:

  • Ongoing training and development opportunities
  • Competitive salary and benefits package
  • Flexible working hours and remote work options

We are committed to providing a positive and inclusive work environment. If you are passionate about delivering exceptional customer support and have a strong desire to learn and grow, we encourage you to apply.



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