Multilingual Technical Support Specialist

5 hours ago


Alleppey, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking an experienced multilingual technical support specialist to join our team. In this role, you will be the primary point of contact for users across global regions.

Job Description:

The successful candidate will provide customer support via phone, chat, and email while troubleshooting mobile device and connectivity issues. They will also log and manage service tickets accurately and efficiently, ensuring adherence to SLAs and KPIs.

Key Responsibilities:

  • Deliver multilingual technical support through various communication channels
  • Troubleshoot mobile device and network issues with minimal supervision
  • Manage service tickets from receipt to resolution, meeting all relevant deadlines
  • Collaborate with internal teams to resolve complex queries and ensure timely issue resolution
  • Adhere to established service level agreements (SLAs) and key performance indicators (KPIs)

Requirements:

To succeed in this position, you will need:

  • A minimum of 2–6 years of experience in international voice process / technical support
  • Fluency in multiple languages, both written and spoken
  • Strong problem-solving and analytical skills, with the ability to work independently
  • Excellent communication and interpersonal skills, with a collaborative mindset
  • Familiarity with ticketing tools and mobile technologies is highly desirable

About This Opportunity:

This role offers an excellent chance for someone passionate about technical support to grow their career in a dynamic environment. You will have the opportunity to work closely with international teams, develop your expertise, and contribute to delivering exceptional customer experiences.



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