Customer Experience Liaison

22 hours ago


Anand, Gujarat, India beBeeClient Full time ₹ 10,00,000 - ₹ 15,00,000

Job Overview:

We are seeking a skilled Customer Experience Liaison to play a critical role in delivering exceptional customer service and support.

About the Role:

  • This position will be responsible for bridging the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.
  • The ideal candidate will have strong analytical and problem-solving skills, with excellent communication skills to explain technical concepts to non-technical stakeholders.

Key Responsibilities:

  • Resolve customer inquiries and issues related to technical tools and platforms.
  • Act as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions for smooth client experiences.
  • Assist in client onboarding and training in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Develop and implement business operations processes and workflows for enhanced efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
  • Excellent verbal and written communication skills.
  • At least 2 years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools, such as CRM platforms and software solutions.
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.

About Our Team:

We are committed to delivering exceptional customer service and innovative solutions to our clients.


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