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Senior Technical Support Specialist
3 weeks ago
Job Title
We are seeking a seasoned professional to fill the role of Technical Support Engineer for our Microsoft Dynamics 365 Finance & Operations (F&O) environments.
The ideal candidate will have strong technical expertise in deployments, database management, system upgrades, security administration, and development within the D365 ecosystem. This position requires a mix of environment management, DevOps practices, troubleshooting, and some development work to ensure smooth operations and continuous improvement of our ERP system.
- Key Responsibilities:
- Deploy solution packages via Lifecycle Services (LCS) and Azure DevOps CI/CD pipelines.
- Perform D365 F&O developer, sandbox, and production environment updates.
- Manage code branching strategies, including cherry-picking changes across environments.
- Install, update, and manage ISV solutions across environments.
- Perform system upgrades and optimizations for performance and stability.
Requirements and Skills
We are looking for an individual with the following skills and experience:
- 5+ years experience Developing in D365 F&O.
- 2+ years working in an environment administrator role.
- Strong proficiency in X++ for customizations and troubleshooting.
- Experience with Git and Azure DevOps, including CI/CD pipelines for D365 F&O.
- SQL Database Management experience, including writing queries and performing optimizations.
- Knowledge of D365 F&O environment management and system administration.
- Understanding of the Data Management Framework (DMF) for data import/export operations.
- Experience managing security roles and user permissions within D365 F&O.
- Familiarity with ISV solutions and how to manage version updates.
- Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
Bonus Qualifications
Candidates with the following skills and experience will be given preference:
- Experience working with Power Platform (Power Automate, Power Apps, Dataverse).
- Experience integration with D365 Customer Engagement via Dual Write
- Exposure to LCS monitoring tools and telemetry for system health analysis.
- Experience with performance tuning and optimization of D365 F&O environments.
- Microsoft Certified: Dynamics 365 Finance & Operations Apps Developer Associate (preferred).
