Head of Operations and Excellence

8 hours ago

Varanasi, Uttar Pradesh, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,40,00,000

At Unacademy, we strive to democratize education by bringing expert educators together with millions of students in need of quality education. Our mission is to make high-quality content accessible to learners across the country.

As a Centre Head, you will play a pivotal role in driving excellence, ensuring client satisfaction, and fostering a positive working environment. You will lead and manage our operations, staff, and service delivery, setting clear objectives and fostering a collaborative work culture.

  • Leadership & Team Management: Oversee a dedicated team, ensuring smooth functioning and exceptional service delivery.
  • Operational Oversight: Manage the daily operations of the centre, ensuring alignment with organizational objectives and driving growth and development.
  • Strategic Planning & Growth: Develop and implement strategic goals, ensuring financial performance and resource allocation.
  • Client & Stakeholder Relations: Build and maintain strong relationships with clients, customers, and key stakeholders, ensuring satisfaction and engagement.
  • Financial Management: Oversee the centre's budget, ensuring cost-effective operations.
  • Quality Assurance: Monitor service quality, ensuring high standards are maintained and areas for improvement are addressed.
  • Compliance & Risk Management: Ensure compliance with regulatory standards and manage health, safety, and security risks effectively.

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