Community Engagement Director
6 days ago
Cloud Counselage Pvt Ltd is a dynamic and forward-thinking organization with a vision to empower millions of job-ready interns, freshers, and professionals.
About the RoleWe are seeking an exceptional Community Engagement Director who will spearhead our community engagement initiatives. This role requires a highly detail-oriented individual with top-notch organizational and time management skills, experience working in start-ups, and technical proficiency with data tools like spreadsheets/tableau.
Key Responsibilities:- Provide ongoing support to Guides to foster retention, guide satisfaction, and a sense of belonging.
- Observe online classes and provide feedback to Guides; recommend changes to the Guide team.
- Quality control over class curriculums, including updating and reviewing content with Guides and the Product team.
- Source and develop new class ideas from the Guide community, learners, partners, and others; collaborate with the team to build and manage a pipeline of vetted ideas.
- Establish and implement processes for more efficient operations and positive guide experience and quality classes; collaborate with global teams to ensure consistency.
- Assist with capacity planning of Guides based on their skills, location, partner, and business needs.
- Collaborate on schedule planning and assist with scheduling as needed.
- Manage the process for recruiting new Guide applicants and serve as the liaison with the HR team.
- Assist with onboarding and training of new Guides.
- Responsively address and troubleshoot ticketed issues related to scheduling operations.
- Provide support to other colleagues to balance work during high-flow periods.
- Should have handled community before.
- 2 years of experience.
- Must have worked in a tech startup.
A passion for the education sphere in technology.
- Extremely detail-oriented.
- Top organization and time management skills.
- Adaptable and flexible.
As per market standard & experience.
Job Location: Remote/Hybrid/In-Office.
Note: To accomplish our vision, our Flagship Event 'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers, and professionals in our Industry Academia Community (IAC).
Salary:$90,000 - $120,000 per annum.
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