Community Engagement Director

6 days ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

Cloud Counselage Pvt Ltd is a dynamic and forward-thinking organization with a vision to empower millions of job-ready interns, freshers, and professionals.

About the Role

We are seeking an exceptional Community Engagement Director who will spearhead our community engagement initiatives. This role requires a highly detail-oriented individual with top-notch organizational and time management skills, experience working in start-ups, and technical proficiency with data tools like spreadsheets/tableau.

Key Responsibilities:
  • Provide ongoing support to Guides to foster retention, guide satisfaction, and a sense of belonging.
  • Observe online classes and provide feedback to Guides; recommend changes to the Guide team.
  • Quality control over class curriculums, including updating and reviewing content with Guides and the Product team.
  • Source and develop new class ideas from the Guide community, learners, partners, and others; collaborate with the team to build and manage a pipeline of vetted ideas.
  • Establish and implement processes for more efficient operations and positive guide experience and quality classes; collaborate with global teams to ensure consistency.
  • Assist with capacity planning of Guides based on their skills, location, partner, and business needs.
  • Collaborate on schedule planning and assist with scheduling as needed.
  • Manage the process for recruiting new Guide applicants and serve as the liaison with the HR team.
  • Assist with onboarding and training of new Guides.
  • Responsively address and troubleshoot ticketed issues related to scheduling operations.
  • Provide support to other colleagues to balance work during high-flow periods.
Requirements:
  • Should have handled community before.
  • 2 years of experience.
  • Must have worked in a tech startup.
Preferred Qualifications:

A passion for the education sphere in technology.

  • Extremely detail-oriented.
  • Top organization and time management skills.
  • Adaptable and flexible.
What We Offer:

As per market standard & experience.

Job Location: Remote/Hybrid/In-Office.

Note: To accomplish our vision, our Flagship Event 'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers, and professionals in our Industry Academia Community (IAC).

Salary:

$90,000 - $120,000 per annum.



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