Executive Director of Onboarding Operations

1 week ago

Thiruvananthapuram, Kerala, India beBeeOperations Full time ₹ 14,58,000 - ₹ 16,51,500
Job Title

We are seeking a visionary leader to spearhead day-to-day operations across onboarding, marketing, and training teams. You will own service level agreements, develop standard operating procedures, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.

Key Responsibilities:

  • Team Leadership & Scheduling: Manage teams across onboarding, marketing (candidate submissions), interview support, and training; create rosters, capacity plans, and shift coverage.
  • Process & SOPs: Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, finance/collections, and sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Requirements:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.

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