
Director of Hostel Operations
13 hours ago
Our organization seeks an experienced Operations Director to lead the hostel operations team.
This key member will be responsible for driving overall strategy, managing external vendors, and serving as the central point of contact for student and parent concerns.
The ideal candidate should possess 4-8 years of experience in a leadership role within hospitality, luxury housing, or client experience. They should exhibit exceptional communication skills, conflict resolution abilities, and strong people management skills.
We strive to build a balanced and empathetic leadership team, with female candidates strongly encouraged to apply. If you are a motivated leader with a passion for delivering exceptional results, we invite you to explore this opportunity.
The successful candidate will oversee a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
Key responsibilities include:
- Driving overall hostel operations strategy from move-ins to daily services to escalations.
- Leading a team to maintain seamless collaboration between departments.
- Maintaining proactive, transparent communication with parents.
- Oversight of third-party vendors and partners involved in housekeeping, security, food, and maintenance.
- Reviewing and approving SOPs, incident reports, safety checks, and compliance protocols.
As an Operations Director, you will play a pivotal role in fostering a positive residential culture and championing student well-being. You will work closely with our Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
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