Expert Service Delivery Executive
2 weeks ago
Hectae Analytics and Software Solutions is a leading digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery.
Job Description- We are seeking an experienced Service Delivery Manager to establish end-to-end service delivery frameworks and manage them efficiently.
- The ideal candidate will standardize processes, SLAs, and best practices for smooth service operations.
- They will monitor and drive service quality, ensuring customer satisfaction and compliance.
- 5+ years of experience in service delivery, implementation, or related roles.
- Strong understanding of IT service management (ITSM) principles and delivery frameworks.
- Hands-on experience in setting up systems and processes from scratch.
- Prior experience with Freshservice or similar ITSM tools is highly desirable.
- Excellent stakeholder management and client-facing skills.
- Strong problem-solving, analytical, and organizational abilities.
- Effective communication skills with the ability to articulate technical concepts clearly.
- Certification in ITIL or related frameworks (preferred but not mandatory).
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