IT Service Delivery Expert

2 days ago

Thrissur, Kerala, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary :

We are seeking a seasoned IT service delivery expert to oversee and optimize the delivery of IT services in a highly regulated environment.

  • Responsible for global IT service delivery across multiple regions, including manufacturing plants, R&D centres, corporate offices, and international sites.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.
  • Build strong relationships with outsourced IT partners and vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.

The ideal candidate will have a strong background in IT service management, preferably in the pharmaceutical or life sciences sector. A bachelor's degree in computer science, information technology, or a related field is required, along with ITIL v4 certification (Foundation or higher).

Key skills include excellent leadership and interpersonal skills, strong analytical and problem-solving abilities, and effective communication and stakeholder management. The candidate should also possess demonstrated experience managing cross-functional teams and vendors in a matrix environment, as well as proven ability to manage complex projects and priorities under regulatory scrutiny.

Responsibilities

  • Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.
  • Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
  • Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.
  • Identify risks and issues in service delivery and implement timely corrective actions.
  • Coordinate with technical teams to ensure smooth implementation and ongoing support of services.
  • Manage escalations and ensure timely resolution of service issues.
  • Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.
  • Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.
  • Manage vendor relationships and third-party service providers to ensure contractual obligations are met.
  • Oversee incident, problem, change management and other ITIL processes in alignment with the ITIL framework.
  • Facilitate audits and inspections by regulatory bodies related to IT systems and services.

  • IT Service Delivery Expert

    4 days ago

    Thrissur, Kerala, India beBeeITServiceManagement Full time ₹ 15,00,000 - ₹ 20,00,000

    Senior IT Service Management Specialist Trainer We are seeking a seasoned IT service management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will oversee ITSM practices, train, mentor, and develop fresh graduates entering the IT...

  • Expert Service Delivery Executive

    6 days ago

    Thrissur, Kerala, India beBeeService Full time ₹ 16,70,400 - ₹ 21,13,200

    Hectae Analytics and Software Solutions is a leading digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • IT Service Delivery Director

    3 days ago

    Thrissur, Kerala, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    The IT Service Delivery Director is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.Key Responsibilities:Service Management:Oversee daily IT...

  • Service Delivery Excellence Lead

    1 week ago

    Thrissur, Kerala, India beBeeServiceManager Full time ₹ 18,00,000 - ₹ 25,00,000

    Senior Services Manager Job DescriptionWe are seeking a highly skilled and experienced Service Operations Manager to lead our service delivery team. The ideal candidate will have a proven track record in managing service operations, ensuring timely and efficient service delivery across electrical and mechanical systems.Job Responsibilities:To oversee and...

  • IT Service Delivery Expert

    1 week ago

    Thrissur, Kerala, India beBeeValuation Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support Specialist Job Summary Eqvista is a cutting-edge SaaS system designed to streamline business operations by leveraging automation, accounting, and compliance tools. Our mission is to provide comprehensive valuation services for founders, empowering them to determine their company's value effectively.We are seeking a highly motivated...

  • IT Delivery Manager

    2 weeks ago

    Thrissur, Kerala, India CONNECTING 2 WORK Full time

    Responsibilities:Integration and transition of new technologies across Shalom Media into scaled end-user experience improving solutionsLead a delivery team that is responsible for driving outcomes for the products by owning all aspects of deliveryBeing the highest point of escalation for operational matters and working closely with the Project management...

  • Logistics Delivery Expert

    6 days ago

    Thrissur, Kerala, India beBeeDelivery Full time ₹ 8,00,000 - ₹ 12,00,000

    Logistics Manager Job DescriptionThis role entails overseeing end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.Key Responsibilities:Last Mile Operations:Manage daily last mile delivery operations, ensuring on-time delivery of products to customers.Develop and implement strategies to optimize routes and...

  • Call Center Executive

    4 days ago

    Thrissur, Kerala, India Irish Expert Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description:-Manage a large amount of Inbound and outbound calls in a timely manner.Enter new customers' information into the system.Identifying Students'/Parents needs, clarifying information and giving proper suggestions.Meet personal/team targets.Taking part in timely training and other learning opportunities to expand organisation knowledge.Building...

  • Global Services Delivery Project Leader

    3 days ago

    Thrissur, Kerala, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job OverviewThe Associate Manager position offers a unique opportunity to lead cross-functional teams and drive project success in a fast-paced environment.Key ResponsibilitiesProject Delivery Management:Lead and oversee the delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.Define project objectives, deliverables, and...

  • Enterprise Delivery Lead

    3 days ago

    Thrissur, Kerala, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking a seasoned Delivery Expert to oversee high-profile Java-based projects and drive exceptional performance.