IT Delivery Manager

Responsibilities:

Integration and transition of new technologies across Shalom Media into scaled end-user experience improving solutionsLead a delivery team that is responsible for driving outcomes for the products by owning all aspects of deliveryBeing the highest point of escalation for operational matters and working closely with the Project management office, and IT Service Delivery Director to resolve Service delivery issues and report on Service performance. Resolution of Service delivery issues and Service risksEnsure MSP/ contracted Services are delivered effectively including integration of Services provided by the external vendors or contractors with key responsibility for meeting SLAs, Performance Standards, and overall responsibility for all Service delivery areasBe a strategic thought leader in helping define the technical vision for products across the product familyCollaborate with Product Owners to make trade-offs and decisions for associated products (technical debt vs business criticality) and manage technical dependencies within and across product familiesLead talent management within the product familyHiring, managing, and evaluating IT staff across the product family and providing mentoring and coachingManage external contractors and consultants working on IT delivery projectsSupport the IT crew in building skills and improving engineering standards and practicesDevelop capability within the IT organization that helps develop strong capabilities that support the future of the products, deploy training, coaching, and other tactics to build capabilities where neededSteward the product family and its relationships with key stakeholders/product ownersWork closely with the Architecture team and other Architecture functions to ensure teams are leveraging best practices and standards that have been definedStand up a testing team, and build a strategy for Automation and regression testing for all product familyIdentify opportunities for continuous quality improvement of technical standards, methodologies, and technologies.

Skills:

Proven track record in building and maintaining effective working relationships with a range of stakeholders – product owners, program leads, solution architects, project and scrum masters, and vendors engagements including – SLAs, continuous improvement, and reportingSound knowledge of technical infrastructure and IT systems, software applications including testing, including the ability to perform basic troubleshooting to support API/Micro Services/Supplier activitiesStrong organizational and project management skills and sound business acumenA recognized reputation as a technical expert in the relevant technical platforms and systemsDomain expertise and experience in managing change control and the delivery of change management in a controlled environmentDevelopment experience as a technical leader and detailed knowledge of appropriate technology and technical trends Proven ability to make architecture decisions and drive them through implementation at the product family and product levelCloud platforms, microservices, APIs, mobile and web development and analytics platforms Project Management/ Agile ExperienceExperience in Agile as a leader, architect, or engineerExperience leading a high-functioning, highly agile team of engineers that delivers scalable and responsive web-based cloud solutions

Requirements:

MBA/MCA or Master's degree in an appropriate field of studyAt least 7+ years of demonstrated experience in Leading an IT Delivery team or in a similar roleA strong customer/User experience focused and futuristic Security mindset with an ability to map new technologies, trends, and emerging practicesStrong communication skills, technical and business, is essential with an ability to provide a concise and clear explanation of complex technical ideas, solutions, and alternatives to the teams and all parties involvedProven ability to coach and mentor teams/squads or talents and Solution-focused with a mix of creativity and strategic thinking

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