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Senior Client Delivery Professional

2 weeks ago

Thrissur, Kerala, India beBeeClient Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Client Delivery Team Member">

We are seeking a skilled professional to join our team at Gurugram. This role will be based in the office for at least three days a week.

Key Responsibilities:

  • Act as a primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
  • Assist in the implementation and onboarding of new clients, ensuring a seamless transition and understanding of our products/services.
  • Collaborate with cross-functional teams, including Sales, Product Development, and Technology, to resolve client issues and optimize service delivery.
  • Monitor client accounts, track performance metrics, and provide regular reports to management and clients.
  • Conduct client training sessions and workshops to enhance their understanding and utilization of our offerings.
  • Maintain accurate records of client interactions and transactions using our CRM system.

Required Skills and Qualifications:

  • Proven experience in a client-facing role, preferably in customer support or client services.
  • Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise.
  • Strong interest in learning and crafting technology products and solutions.
  • Strong technical skills and capabilities to understand business applications, analytics, and platform technologies.
  • Willing to work in rotational shifts and should be flexible with timings as per business requirements.
  • Detail-oriented with a focus on delivering high-quality work.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Benefits:

  • Professional development opportunities
  • Interesting work
  • Supportive leaders

Why Work with Us:

  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.