IT Service Delivery Expert

1 day ago

Thrissur, Kerala, India beBeeITServiceManagement Full time ₹ 15,00,000 - ₹ 20,00,000
Senior IT Service Management Specialist Trainer

We are seeking a seasoned IT service management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will oversee ITSM practices, train, mentor, and develop fresh graduates entering the IT services field.

Key Responsibilities:
  • Designed and delivered structured training programs on ITSM principles, ITIL practices, and service delivery models.
  • Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
  • Provided hands-on training in ITSM tools.
  • Reviewed trainee work in ticket handling, escalation processes, and SLA adherence.
  • Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Supported continual improvement of ITSM processes and ensured alignment with organizational goals and industry standards.
Requirements:
  • Expertise in ITIL frameworks and service delivery models.
  • Experience in enterprise ITSM tools.
  • Strong training and mentoring skills.
  • Ability to foster a learning environment.

About this Role

This is an opportunity for a skilled IT service management specialist to share their knowledge and expertise with others, driving growth and development within our organization.

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