Customer Experience Manager

1 week ago

Coimbatore, Tamil Nadu, India beBeePerformance Full time ₹ 1,50,00,000 - ₹ 2,20,00,000
Customer Experience Manager Job Description

About the Company:

We are a technology company that develops AI to empower brands to scale their marketing efforts and augment their decision making seamlessly.

  • We have developed powerful AI infrastructure that equips marketers with robust plug and play AI products, 200+ proprietary, self evolving AI models without having to write a single line of code.

Our mission is to develop accessible AI solutions that drive customer growth success and marketing Strategies.

About the Role:

  • Manage the entire customer experience, upsell/cross-sell, and maintain the hygiene of net promoter score.
  • Analyse data and insights to drive customer growth success and marketing Strategies.
  • Play a key role in goal setting and strategy for all accounts and tracking the success of our solutions provided to the customer.
  • Act as an AI marketing solutions expert to identify, create, and implement marketing solutions to achieve measurable business results for partners.
  • Design metrics and measures for determining the ROI on our products and become an evangelist for our products by educating clients on product solutions and best practices.
  • Effectively address customer satisfaction and manage diverse issues until resolved. This includes coordinating internal resources that interact with each customer.
  • Understand and assess customer requirements, level of adoption of the service, and assess the risk in renewing the current contract.
  • Build a thorough understanding of client's brand, business, customers, and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
  • Develop industry best practices, media strategies, and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks, and research protocols.
  • Generate reports and present performance snapshots to internal stakeholders.

About You:

  • You must have a proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc.
  • Achieving revenue targets for customers on a timely basis.
  • You must be a problem solver who can independently translate high-level goals into actionable plans.
  • You should have a growth mindset - creative and diligent, able to multitask, prioritise, rapidly iterate, and manage communications with different functions in a fast-paced environment.

Required Skills and Qualifications:

You should have excellent communication skills, both written and verbal. You should also be proactive, self-motivated, and results-driven with a passion for delivering exceptional customer experiences.

Benefits:

We offer a competitive salary, benefits package, and opportunities for career growth and development.

Others:

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

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