
Customer Experience Advocate
7 days ago
Job Summary:
We are seeking a highly motivated Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for managing candidate communications, verifying documentation, and ensuring all interactions are handled professionally.
This role is a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.
Responsibilities:- Candidate Support:
- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy.
- Educate candidates on the documentation process and provide guidance and support.
- Document candidate interactions and feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to address candidate needs.
- Create and maintain support documentation to streamline common and recurring questions.
- Assist Candidate Success Managers with tasks such as updating candidate information.
- Key Skills:
- Strong written and verbal communication skills.
- Basic understanding of customer support and/or candidate management.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Employee Well-being:
- Health Insurance of 4 lakhs sum insured for you and your family members.
- Unlimited free Tele doctor consultations with 15 different specialities.
- Work from anywhere effortlessly with our remote setup perk.
- Earn EngageWith points for recognitions from team members and redeem for various rewards and recognitions.
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