
Customer Experience Director
13 hours ago
Job Title: Customer Service Manager.
We are seeking an experienced leader to manage our customer support team, ensuring exceptional client communication and service delivery.
The ideal candidate will have a strong background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction.
- Lead and manage the customer support team for efficient operations and high performance.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Monitor team performance through KPIs and provide coaching and feedback to improve efficiency and effectiveness.
- Handle escalated customer issues with timely and professional resolutions.
- Train and mentor customer support representatives to enhance service quality and customer interactions.
Requirements:
- Bachelor's degree is required.
- Minimum of 5 years of experience in customer support management.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Experience working with international clients.
- Knowledge of customer service metrics and analytics.
Skills:
- Problem-solving mindset.
- Proficiency in customer support software, CRM systems, and reporting tools.
-
Director of Customer Experience
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeCustomerCare Full time ₹ 9,00,000 - ₹ 12,00,000Job Description:We are seeking an experienced Director of Customer Experience to oversee the day-to-day operations of our voice process, ensuring exceptional customer satisfaction and seamless interactions. Key responsibilities include leading a team of supervisors and agents to meet performance targets, monitoring call quality and agent productivity,...
-
Chief Customer Experience Director
5 days ago
Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 2,10,00,000Job Title: Chief Customer OfficerThis senior leadership position oversees customer experience, account management, sales, project delivery and business growth. The ideal candidate will possess a strong track record of driving sales growth, delivering projects on time and exceeding revenue targets.About the Role:Lead cross-functional teams to develop...
-
Director of Event Experience
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeEventManagement Full time ₹ 17,28,000 - ₹ 20,96,000Event Management ExpertiseWe are seeking an accomplished Event Director to lead our team in planning and executing high-profile events.About the RoleThe ideal candidate will oversee event logistics, develop and manage event budgets, and collaborate with clients to understand their needs.Key ResponsibilitiesPlan and execute various events, ensuring seamless...
-
Director of Employee Experience
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeStrategic Full time ₹ 1,80,00,000 - ₹ 2,00,00,000Senior HR DirectorOur organisation is expanding in Asia, and we're seeking an experienced professional to lead the People & Culture function across our India, UAE, and Mauritius offices.This role offers a unique opportunity to take ownership of the People & Culture agenda in a fast-growing region and play a key role in shaping and scaling our HR...
-
Customer Experience
1 week ago
Coimbatore, Tamil Nadu, India Troovy Full timeLocation: Gurugram, IndiaCompany: Troovy FoodsEmployment Type: Internship, HybridAbout TroovyTroovy is on a mission to make healthy snacking fun, tasty, and accessible for kids and families. We're India's first clean-label kids' food brand, backed by nutrition science and a taste children actually love. From chips to sauces to pasta, we're reimagining what...
-
Operations Director
7 days ago
Coimbatore, Tamil Nadu, India beBeeoperations Full time ₹ 1,80,00,000 - ₹ 2,20,00,000Job Title: Operations DirectorWe are seeking a seasoned Operations Director to lead our apparel/fabric manufacturing business, ensuring operational efficiency and compliance with international quality and ethical standards.This role provides strategic leadership in production, supply chain, quality, sustainability, and workforce management, driving...
-
Director of Project Execution
1 week ago
Coimbatore, Tamil Nadu, India beBeeDeliverance Full time US$ 7,50,000 - US$ 10,00,000Delivery DirectorAbout the Role:The Delivery Director will oversee and manage the delivery team to ensure successful project execution.Key Responsibilities:Oversight of project managers, developers, and architects specializing in Salesforce delivery and migration.Support for hiring and training initiatives to enhance the team's capabilities and ensure...
-
Ecommerce Director
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeEcommerce Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Ecommerce DirectorThe ideal candidate will be responsible for leading the ecommerce strategy, driving revenue growth, and improving customer experience.10 to 17 years of relevant work experience in Retail industry (FMCG, Retail, Ecommerce)Excellent communication and interpersonal skills (verbal and written)Strong analytical, data, and...
-
Site Operations Director
7 days ago
Coimbatore, Tamil Nadu, India beBeeOperations Full time ₹ 12,00,000 - ₹ 14,00,000Job Title: Site Operations DirectorWe are seeking a seasoned Site Operations Director to lead and manage daily operations in a specific region. This role is with a quick service app that provides on-demand home services.Key Responsibilities:Own operational metrics and service delivery standards across a defined cluster.Lead and manage Team Lead Operations to...
-
Director – Sales
3 weeks ago
Coimbatore, Tamil Nadu, India CIRCOR International, Inc. Full timeJob Title: Director – Sales & ServiceBUSINESS: Industrial GroupLOCATION: Coimbatore, Tamil Nadu, IndiaDIRECT REPORTING: Senior Director & General ManagerFUNCTIONAL REPORTING: Director Global Sales Position SummaryThe Director – Sales & Service is a senior leadership role within the India Valves organization, accountable for driving strategic and...