
Chief Customer Experience Director
2 weeks ago
This senior leadership position oversees customer experience, account management, sales, project delivery and business growth. The ideal candidate will possess a strong track record of driving sales growth, delivering projects on time and exceeding revenue targets.
- About the Role:
- Lead cross-functional teams to develop strategies that drive business growth, improve customer satisfaction and enhance market share.
- Promote a culture of excellent customer service, foster strong relationships with clients and stakeholders.
- Analyze customer data to identify opportunities for growth and implement targeted sales strategies.
- Develop and manage budgets, resources and timelines to deliver projects successfully.
- Bachelor's degree in Business Administration or related field.
- Minimum 8 years of experience in B2B customer service, sales, project management and business development.
- Proven track record of delivering results in fast-paced environments.
- Strong leadership, communication and interpersonal skills.
- Able to build strong relationships with customers, colleagues and stakeholders.
- Experience in business process management is an advantage.
- Ability to think strategically, drive innovation and lead change initiatives.
- Excellent analytical, problem-solving and decision-making skills.
- Fluency in English language is essential.
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