Customer Retention Strategist

2 weeks ago


Dombivli, Maharashtra, India beBeeChurn Full time ₹ 10,00,000 - ₹ 15,00,000
Retention Specialist

We are seeking a skilled professional to join our team and focus on preventing user churn and reactivating lapsed listeners.

Key Responsibilities:

  • Identify Churn Signals: Work with the data team to analyze predictive models and identify listeners showing signs of disengagement or a high risk of churning.
  • Design & Launch 'Save' Campaigns: Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior.

Our Ideal Candidate:

  • Focused Experience in Churn Management: 4-7 years of experience in churn management, user reactivation, or save strategies within a B2C subscription or mobile app business.
  • Innovative Problem-Solver: You think creatively, challenge assumptions, and build industry-leading churn-mitigation strategies.

Analytics & Cross-Functional Collaboration:

  • Measure What Matters: Own and report on core KPIs for your domain: Churn Rate, Save Rate, Reactivation Rate, and ROI of your campaigns.
  • Be the Voice of Churn to Product: Act as key feedback loop to the Product and Content teams. Provide clear data and qualitative insights on why users leave, helping prioritize roadmap features that address core churn drivers.


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