
Customer Retention Strategist
2 weeks ago
We are seeking a skilled professional to join our team and focus on preventing user churn and reactivating lapsed listeners.
Key Responsibilities:
- Identify Churn Signals: Work with the data team to analyze predictive models and identify listeners showing signs of disengagement or a high risk of churning.
- Design & Launch 'Save' Campaigns: Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior.
Our Ideal Candidate:
- Focused Experience in Churn Management: 4-7 years of experience in churn management, user reactivation, or save strategies within a B2C subscription or mobile app business.
- Innovative Problem-Solver: You think creatively, challenge assumptions, and build industry-leading churn-mitigation strategies.
Analytics & Cross-Functional Collaboration:
- Measure What Matters: Own and report on core KPIs for your domain: Churn Rate, Save Rate, Reactivation Rate, and ROI of your campaigns.
- Be the Voice of Churn to Product: Act as key feedback loop to the Product and Content teams. Provide clear data and qualitative insights on why users leave, helping prioritize roadmap features that address core churn drivers.
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