Senior Technical Support Specialist
7 days ago
At Lenovo, we are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional IT technical support and services to our users.
Job Description
The successful candidate will be responsible for providing expert-level technical support for operating system & application software, network, and information security based on our client's standard software. They will also be responsible for writing documents related to system operation and maintenance, updating, and optimizing the knowledge base and workflow.
This role requires a strong background in desktop operation and maintenance, with a minimum of five years of experience in a similar position. The ideal candidate will have excellent oral English skills, fluent in listening, reading, and writing, and possess good language skills and written report ability.
Responsibilities:
- Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance.
- Provide specialized service support for VIP users.
- Responsible for writing documents related to system operation and maintenance, updating, and optimizing the knowledge base and workflow.
- Rapidly locate and solve system failures, analyze the causes of failures, and specify preventive measures.
- Act as a shift leader to monitor the on-site business situation and handle escalated difficult or urgent issues.
Qualifications:
- Bachelor's degree or above, preferably in Computer Science or a related field.
- Five years or more of experience in desktop operation and maintenance.
- Excellent service consciousness and teamwork spirit.
- Excellent learning ability and cheerful personality.
- Excellent communication and understanding ability.
Estimated Salary Range: $60,000 - $80,000 per annum.
Location: India, Karnātaka, Bangalore.
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