SLA Coordinator

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeSla Full time ₹ 12,50,000 - ₹ 19,99,999

Job Title: SLA Coordinator

The role of the SLA Coordinator involves close collaboration with internal stakeholders, project managers, beneficiaries, providers and legal/compliance teams to ensure effective Service Level Agreement issuance, signing, monitoring and review.

Key responsibilities include:

  • Coordinate SLA issuance with project managers and beneficiaries.
  • Manage SLA signature with onshore managers, beneficiaries and providers.
  • Ensure legal documents align with project deliveries; escalate blocking issues where necessary.
  • Produce and maintain KPIs for SLAs.
  • Schedule, prepare and lead committee meetings.
  • Collaborate with Legal and Compliance teams; adapt to evolving regulatory requirements.
  • Initiate contracts upon deployment of purchase or in-house applications.
  • After SLA signing, ensure service reviews with beneficiaries and providers (covering KPIs, services etc).
  • Actively contribute to overall SLA governance.
  • Manage SLA control execution.

The ideal candidate will have:

  • 10+ years of relevant SLA experience.
  • Strong knowledge of Legal documentation, Data Protection (GDPR) and IT Security.
  • Bachelor's degree or equivalent.

This is an excellent opportunity to work with a dynamic team and contribute to the success of the organisation.



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