Desk Support Specialist

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeservice Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Service Desk Analyst

We are seeking a highly skilled Service Desk Analyst to join our team.

This is a challenging role that requires strong technical skills, excellent communication abilities and a passion for delivering exceptional customer service.

The successful candidate will be responsible for:

  • Managing IT Incidents: Logging, tracking and resolving IT issues using Manage Engine and ADX tools.
  • Data Management: Maintaining HP warranty call tracker in ADX, ensuring SLA compliance and generating management reports.
  • Procurement and Vendor Coordination: Obtaining hardware quotations, coordinating approvals and processing POs.

The ideal candidate will have:

  • A minimum of 2 years experience in IT support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.

We offer a competitive salary and benefits package. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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