Senior IT Support Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeHelpDesk Full time ₹ 12,00,000 - ₹ 15,00,000

Job Overview

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This is a fantastic opportunity for a skilled Help Desk Technician to join our growing IT team.

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As a senior member of the team, you will be responsible for providing exceptional support to our wider business, including testing and maintenance of their software and implementing IT systems and applications.

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Key responsibilities include:

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  • Supporting the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.\
  • Administering and supporting various systems such as Windows Server and Linux O/S.\
  • Ensuring all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.\
  • Maintaining systems and processes within IT.\
  • Assisting the Helpdesk function of the wider group.\
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Essential skills and qualifications include:

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  • Previous Helpdesk experience.\
  • Excellent interpersonal, communication skills and phone etiquette.\
  • Enthusiasm for helping others.\
  • Excellent English speaking skills.\
  • Windows Server (all versions).\
  • Microsoft Exchange.\
  • Linux OS.\
  • Remote Support.\
  • Experience with SQL.\
  • Good understanding of Networks (DHCP, DNS, etc).\
  • Fortinet experience desirable but not necessary.\
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We are looking for a motivated and experienced Help Desk Technician who is passionate about delivering excellent customer service. If you have the right skills and certifications, please apply for this exciting role.

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