IT Support Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
IT Service Desk Engineer

We are seeking a highly motivated and customer-focused IT Service Desk Engineer to join our team.

Job Overview

The IT Service Desk Engineer will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.

Key Responsibilities
  • Provide initial technical support to end-users.
  • Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
  • Perform troubleshooting of hardware, software, applications, and network connectivity issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Escalate complex or unresolved issues to L2 engineers with detailed notes and logs.
  • Maintain accurate and up-to-date documentation of IT procedures and solutions.
  • Educate users on common IT issues and best practices.
  • Participate in on-call rotation as required.
  • Contribute to continuous improvement initiatives for service desk operations.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2+ years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Customer-centric mindset with a focus on providing positive user experiences.
  • Ability to work independently and as part of a team.
PREFERRED QUALIFICATIONS
  • ITIL Foundation, or similar certifications would be a plus.
  • Experience with ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Familiarity with remote support tools.

  • Executive Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeCustomer Full time US$ 40,000 - US$ 60,000

    Job OpportunityThis is a full-time remote role for an Executive Support Specialist who will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and resolving issues in a timely manner.About the RoleThe Executive Support Specialist will respond to customer inquiries, maintain accurate records, and proactively engage...

  • Automation Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 25,00,000

    Automation Support SpecialistEnsure seamless operation of automation and backup systems, collaborate on compliance reporting initiatives, and develop foundational automation scripts.

  • Technical Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Technical Support Specialist Job DescriptionWe are seeking a skilled technical support specialist to join our team. The successful candidate will provide high-level technical support, ensuring smooth operation of manufacturing processes and collaborating with cross-functional teams to resolve issues.Key Responsibilities:Provide first-line, second-line, and...

  • Technical Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Desktop Support SpecialistWe are seeking a skilled and experienced Desktop Support Specialist to join our team.The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to provide top-notch support to our employees.The successful candidate will have experience in installing and configuring operating systems,...

  • Technical Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistAbout the RoleThis is a challenging and rewarding role for an experienced technical support specialist. You will be working closely with customers to resolve their technical queries in a timely and professional manner.We are looking for someone who has excellent communication skills, both written and verbal, and is able...

  • Technical Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team.The ideal candidate will have experience with ServiceNow, including implementation and development. They will also possess knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML, and basic grasp of object-oriented programming principles and...

  • Senior IT Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeITSupport Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team. As a key member of our technical support group, you will play a pivotal role in delivering exceptional service to our global user base.Key Responsibilities:Provide timely and effective support to users via phone, email, and...

  • Expert Technical Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 10,08,000 - ₹ 12,15,000

    Technical Support SpecialistWe are seeking a seasoned Technical Support Professional to provide expert technical guidance, resolve intricate issues, and collaborate with cross-functional teams to deliver exceptional service.Main Responsibilities:Deliver second and third-level technical support, addressing complex problems.Collaborate with teams to identify...

  • Customer Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support RepresentativeWe are seeking a highly skilled professional to join our team as a customer support specialist. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Provide timely and effective solutions to customer inquiries via phone, email, or chat.Work closely with...

  • Support Specialist

    2 weeks ago

    Morādābād, Uttar Pradesh, India beBeeCompassion Full time ₹ 40,00,000 - ₹ 70,00,000

    Animal Rescuer and Support SpecialistWe are seeking a dedicated professional to join our emergency response team as an Animal Rescuer and Support Specialist. This is an exciting opportunity for someone who is passionate about helping animals in need and has excellent communication skills.This role involves assisting the emergency response team in handling...