Program Delivery Specialist

1 week ago

Morādābād, Uttar Pradesh, India beBeeProgramCoordinator Full time ₹ 9,00,000 - ₹ 13,50,000
Job Overview:

We are seeking a skilled professional to fill the Program Coordinator role within our organization.

The ideal candidate will have superior written and verbal communication skills, flexibility to work in varying time zones, and a willingness to handle communication across multiple channels.

  • Learner Support: Respond to inquiries from learners, ensuring timely and accurate resolutions to enhance satisfaction. Major queries relate to extension requests, assignment submissions, grading and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Responsibilities include but are not limited to

  • Responding to learner inquiries and resolving their issues in a timely and accurate manner
  • Coordinating with internal teams to manage program timelines and address learner concerns
  • Identifying and implementing process improvements to enhance program delivery and learner experience
  • Ensuring all communications meet quality standards and brand guidelines
  • Processing applications, ensuring eligibility, and maintaining timely and accurate admissions workflows
  • Handling participant inquiries related to enrollment, payments, refunds, deferments, course access, and certificates
  • Collaborating with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively
  • Meeting key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience

About this role:

This is an exciting opportunity for a highly organized and detail-oriented individual to join our team as a Program Coordinator.

Your responsibilities will include:

  • Providing exceptional customer service to learners
  • Coordinating with internal teams to ensure smooth program delivery
  • Identifying opportunities for process improvement
  • Ensuring all communications meet quality standards
  • Processing applications and maintaining accurate admissions workflows

You will be successful in this role if you:

  • Have excellent written and verbal communication skills
  • Are highly organized and able to multitask
  • Can work effectively in a fast-paced environment
  • Are committed to delivering high-quality results

What we offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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