
Senior Branch Operations Executive
3 days ago
Job Role: Team Manager
The primary objective of this role is to manage the lobby team in a branch and achieve excellence across service, sales, and operational functions.
Key Responsibilities:
- To ensure 'First Time Right' in account opening processes.
- To address customer requests efficiently, resolving issues within agreed timeframes and ensuring that customer grievances are resolved promptly.
- To oversee knowlarity calling by the lobby team, meeting required targets.
Business Development:
- Ensure the lobby team successfully sells bank and third-party products, such as Life Insurance, General Insurance, Home Loans, Credit Cards, and Personal Loans, thereby generating target revenue each month.
Operational Excellence:
- Implement adherence to essential operational tasks, including timely branch openings, cash and security item reconciliation, and efficient transaction processing without errors or compliance issues.
- Maintain high ratings during audits through effective branch operations management.
- Drive excellence in the Branch Sales and Service Scorecard.
- Develop talent and enhance team capabilities for future leadership roles.
Required Candidate Profile:
- A graduate with 4-6 years of experience in Retail Branch Banking Operations.
- Knowledge of banking products and processes.
- Self-motivation and ability to effectively pitch products to clients.
- Excellent communication and interpersonal skills.
- Strong multi-tasking and crisis management abilities.
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