Senior Branch Operations Executive

3 days ago


Delhi Mumbai Ujjain, India beBeeTeamManager Full time ₹ 1,04,000 - ₹ 1,30,878

Job Role: Team Manager

The primary objective of this role is to manage the lobby team in a branch and achieve excellence across service, sales, and operational functions.

Key Responsibilities:

  • To ensure 'First Time Right' in account opening processes.
  • To address customer requests efficiently, resolving issues within agreed timeframes and ensuring that customer grievances are resolved promptly.
  • To oversee knowlarity calling by the lobby team, meeting required targets.

Business Development:

  • Ensure the lobby team successfully sells bank and third-party products, such as Life Insurance, General Insurance, Home Loans, Credit Cards, and Personal Loans, thereby generating target revenue each month.

Operational Excellence:

  • Implement adherence to essential operational tasks, including timely branch openings, cash and security item reconciliation, and efficient transaction processing without errors or compliance issues.
  • Maintain high ratings during audits through effective branch operations management.
  • Drive excellence in the Branch Sales and Service Scorecard.
  • Develop talent and enhance team capabilities for future leadership roles.

Required Candidate Profile:

  • A graduate with 4-6 years of experience in Retail Branch Banking Operations.
  • Knowledge of banking products and processes.
  • Self-motivation and ability to effectively pitch products to clients.
  • Excellent communication and interpersonal skills.
  • Strong multi-tasking and crisis management abilities.


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