Senior Branch Operations Executive

2 days ago

Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 12,00,000
Key Responsibilities:
  • Branch Operations Oversight:
  • Ensure seamless day-to-day branch operations through effective management and planning.
  • Develop and maintain operational procedures to meet organizational standards.
  • Promote compliance with regulatory requirements and company policies.
  • Monitor and analyze branch performance metrics, such as sales, profitability, and customer satisfaction.
  • Team Leadership & Development:
  • Foster a high-performing team by providing coaching, feedback, and opportunities for growth.
  • Lead regular performance reviews and development initiatives to enhance employee skills and productivity.
  • Create a positive work environment that encourages teamwork, collaboration, and continuous learning.
  • Sales & Business Growth:
  • Design and implement sales strategies to achieve business objectives and drive revenue growth.
  • Build strong relationships with key customers, partners, and local businesses through effective communication and networking.
  • Identify new business opportunities and expand the customer base through innovative marketing efforts.
  • Customer Service Excellence:
  • Prioritize exceptional customer service by addressing concerns promptly and efficiently.
  • Resolve customer complaints or issues in a fair and timely manner to maintain high levels of customer satisfaction.
  • Implement initiatives to enhance the overall customer experience and build brand loyalty.
  • Financial Management & Reporting:
  • Prepare and manage the branch's financial plans to ensure successful execution and optimal results.
  • Analyze financial reports and metrics to identify areas for cost savings and efficiency improvements.
  • Monitor cash flow, manage expenses, and maintain profitability through strategic decision-making.
  • Risk Management & Compliance:
  • Ensure all branch operations adhere to company policies, industry regulations, and legal requirements.
  • Develop and implement risk management procedures to mitigate potential threats and protect the organization from harm.
  • Inventory & Resource Optimization:
  • Effectively manage branch resources, including inventory, equipment, and supplies, to minimize waste and maximize efficiency.
  • Maintain accurate inventory control to prevent shortages or excess stock.
  • Manage the maintenance and upkeep of branch facilities and equipment to ensure optimal performance.
Qualifications & Skills:
  • Proven experience as a Branch Manager or in a similar leadership role (5-10 years preferred).
  • Strong understanding of business operations, financial management, and sales strategies.
  • Exceptional leadership, communication, and interpersonal skills.
  • Able to analyze financial data, manage budgets, and make informed decisions.
  • Excellent problem-solving and conflict resolution skills.
  • Strong customer service and relationship management skills.
  • Proficient in MS Office Suite (Excel, Word, PowerPoint) and CRM systems.

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